Privacy Policy

Last updated: November 2025

1. About this Policy

This Privacy Policy explains how FixTogether collects, uses, and protects personal information when you visit our website or use our services. By using FixTogether, you agree to this Policy.

2. Information we collect

We may collect the following types of information:

  • Information you write in a Fix: your description of what happened, how you feel, what you would like to happen, and any other text you choose to share.
  • Contact information: such as your email address if you provide it to receive results or updates.
  • Technical data: such as IP address, browser type, device information, and basic analytics (for example, pages visited and time spent on the site).
  • Payment information: handled by third-party payment processors (for example, Stripe or similar). We do not store your full payment card details on our servers.

3. How we use your information

We use your information to:

  • Provide the FixTogether service and generate AI-based messages.
  • Send you links, summaries, or notifications related to your Fix, when applicable.
  • Maintain and improve the website, including troubleshooting, security, and analytics.
  • Comply with legal obligations and respond to valid requests from public authorities, when required by law.

4. Legal bases (where applicable)

Depending on your location, our use of your personal data may be based on:

  • Your consent (for example, when you choose to share a Fix).
  • The need to perform a contract (for example, when we provide a paid Fix service).
  • Our legitimate interest in improving FixTogether, ensuring security, and preventing abuse.

5. How long we keep your data

We keep your information only for as long as necessary to provide the service, comply with legal requirements, or for the purposes described in this Policy. In practice, this means that:

  • Text you submit for a Fix may be stored for a limited period, for example to allow you and the other person to return to the result.
  • Payment records and invoices may be kept longer when required by law (e.g., for accounting).

6. Sharing your information

We do not sell your personal data. We may share your information with:

  • Service providers who help us host the website, process payments, send emails, or run analytics.
  • AI infrastructure providers that process the text you submit in order to generate explanations and messages.
  • Authorities or legal advisors when we believe it is necessary to comply with the law, protect our rights, or respond to legal requests.

7. Confidentiality and safety

We take reasonable technical and organizational measures to protect your data against loss, misuse, and unauthorized access. However, no online system can be 100% secure, and we cannot guarantee absolute security.

Be careful not to share highly sensitive details (such as passwords, bank details, or very private information that is not necessary to describe the situation).

8. Cookies and similar technologies

FixTogether may use cookies or similar technologies to remember your preferences, understand how the website is used, and improve the service. Depending on your browser settings, you may block or delete cookies, but some features of the website may not work correctly without them.

9. Your rights

Depending on your location, you may have rights such as accessing, correcting, or deleting your personal data, limiting certain uses, or objecting to processing.

To exercise these rights, you can contact us at: privacy@fixtogether.app (example address, replace with your real contact).

10. Children’s privacy

FixTogether is not directed to children. If you are a parent or guardian and believe that a child has shared personal information with us without your consent, please contact us so that we can take appropriate steps.

11. International transfers

Our servers or service providers may be located in different countries. By using FixTogether, you understand that your data may be transferred to other jurisdictions, which may have different data protection laws than your own country.

12. Changes to this Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will update the “Last updated” date at the top of this page. If you continue to use FixTogether after changes are published, you agree to the new version.

13. Contact

If you have questions about this Privacy Policy or how we handle your data, you can contact us at:
privacy@fixtogether.app